Privacy Policy

1. Introduction

FlooxAI, Inc. ("FlooxAI", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered professional assistant platform ("Service"). Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password (hashed), and profile picture
• Authentication Data: OAuth provider information (if you sign in with Google or other providers)
• Chat Messages: All messages you send and receive through the Service, including AI-generated responses
• File Data: Files you upload, including metadata, file names, sizes, and AI-generated descriptions
• Task Information: Tasks you create, including descriptions, status, due dates, and completion data
• AI Agent Data: Custom AI agents you create, including names, descriptions, and configurations
• Payment Information: Payment method details (processed securely through third-party payment processors), transaction history, and billing information
• Contact Information: Information you provide when contacting us for support

2.2 Automatically Collected Information

When you use the Service, we automatically collect certain information, including:

• Usage Data: How you interact with the Service, features you use, and time spent on the platform
• Device Information: Device type, operating system, browser type, and device identifiers
• Log Data: IP address, access times, pages viewed, and other standard server logs
• Analytics Data: Aggregated and anonymized data about Service usage patterns for platform improvements
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Third-Party Information

We may receive information about you from third-party services you connect to the Service, such as:

• OAuth providers (e.g., Google) when you authenticate
• Payment processors (e.g., Stripe) for transaction information
• AI model providers when processing your requests

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To provide, maintain, and improve the Service, including processing your requests, managing your account, and delivering AI-powered features
• Communication: To communicate with you about your account, service updates, security alerts, and customer support
• Payment Processing: To process payments, manage subscriptions, and handle billing inquiries
• Analytics and Improvement: To analyze usage patterns, understand how the Service is used, and make improvements to functionality and user experience
• Security: To detect, prevent, and address security issues, fraud, and unauthorized access
• Legal Compliance: To comply with legal obligations, respond to legal requests, and enforce our Terms of Use
• Personalization: To personalize your experience, including customizing AI agent responses and recommendations
• Research: To conduct research and development using aggregated and anonymized data

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment Processors: Stripe and similar services for payment processing
• Authentication Providers: Google and other OAuth providers for user authentication
• AI Model Providers: OpenAI, Anthropic, Google, Meta, and other AI service providers to process your requests
• Cloud Storage: Amazon S3 and similar services for file storage
• Mapping Services: Google Maps for location-based features
• Search APIs: SerpAPI and similar services for web search and image retrieval
• Analytics Services: Services that help us analyze usage patterns (data is aggregated and anonymized)
• Hosting and Infrastructure: Cloud service providers for hosting and infrastructure

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Prevent or investigate fraud or security issues
• Enforce our Terms of Use

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

4.4 With Your Consent

We may share your information with your explicit consent or at your direction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Secure payment processing through certified third-party providers
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes. Some information may remain in our backup systems for a limited period before being permanently deleted.

Aggregated and anonymized analytics data may be retained indefinitely for research and improvement purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information and account
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain data processing activities, where applicable
• Account Settings: Update your account information and preferences through the Service

To exercise these rights, please contact us at contact@floox.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your use of the Service. Cookies are small data files stored on your device that help us improve your experience.

We use cookies for:

• Authentication and session management
• Remembering your preferences
• Analyzing Service usage and performance
• Providing personalized features

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

9. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries. We take appropriate measures to ensure your information receives adequate protection in accordance with this Privacy Policy.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, and disclose
• The right to delete personal information we hold about you
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at contact@floox.ai.

12. European Privacy Rights

If you are located in the European Economic Area (EEA) or United Kingdom (UK), you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent

To exercise these rights, please contact us at contact@floox.ai.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: